At Elite Guard Inc., we strive to deliver professional and highly flexible security arrangements. Since security services involve pre-scheduled personnel deployment and operational readiness, the following refund and cancellation policies apply to all agreements.
1. Event Security Cancellation
For single-instance services such as Event Security Management:
- Cancellations requested 48 hours or more before the scheduled event start time qualify for a 100% refund of the deposit.
- Cancellations made between 24 and 48 hours prior to the event will be refunded 50% of the deposit amount.
- Cancellations with less than 24 hours notice are non-refundable as guard shift blocks are pre-booked.
2. Term Security Contracts
For monthly or recurring security services (e.g. Uniformed Guarding, Mobile Patrols):
- Ongoing security contracts require a 30-day written cancellation notice unless specified differently in your Service Level Agreement (SLA).
- Billing adjustments will be computed pro-rata up to the final date of service.
3. Quality Assurance & Service Credits
If a guard fails to report for duty or a mobile patrol shift is missed, Elite Guard Inc. will issue a service credit or direct billing refund for the unfulfilled hours in the upcoming invoice. All reports are verified using our digital GPS telemetry system.
4. Processing Refunds
Approved refunds will be processed via direct bank transfer or credited to your invoice ledger within 5-7 business days. Contact our billing department at info@eliteguardinc.ca for accounts ledger updates.